If you're receiving a message in OpenFlash Manager that says to contact us for erase credits:
- It is important to ENSURE you have an active internet connection with any antivirus (or Windows Defender) disabled.
- Please review the information and perform the steps outlined at the following link FIRST: Fix Common OpenFlash
- If you have performed the above, please request erase credits using our online-form here: OFT Erase Credit Request
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